Shipping & Returns

If you place your order on a weekday before 5:30 PM, it will be delivered the next working day. Please note that all orders are shipped from Monday to Saturday. Feel free to order multiple styles or sizes, and take your time to try them at home.

Estimated delivery
Netherlands - Delivered within 3 working days
Belgium - 24/48u
West-Europe - 48/72u
East-Europe - 72/96u
RoW - On request and depending on destination, usually no more than a week

You can always return your products within 14 days after you have received your order. Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way. 

 

 

Return costs
Returns are for your own cost. Please note that shipping costs or import duties for a return shipment outside the Netherlands are not covered or reimbursed by Deblon Sports. We will bear these costs if we have delivered the wrong product. We advise you to send the package with a track and trace code. Deblon Sports is not responsible for losing packages. 

Customers outside the EU
Customers outside the EU are responsible for paying any import duties, taxes, and customs fees that may be charged at the border. Deblon Sports has no control over these charges and cannot reimburse them.

Customers from Switzerland: 

Returns from Switzerland: how to make sure your parcel reaches us

Switzerland is not part of the EU, so every return must be declared to customs. If any information is missing, customs may hold your parcel or send it back to you. Please follow the steps below.

1. Fill in the customs declaration (CN23)
You can do this at the post office counter or online via Swiss Post. Please fill it in as follows:

  • Type of shipment: "Returned goods". Please do not select "Sale" or "Gift".
  • Contents: the same description as on your invoice, preferably in English (e.g. "Legging").
  • Value: the same amount as on your invoice.
  • Note: "Returned goods – Order no. [order number]"

2. Attach your invoice
Put a copy of your invoice in a document pouch on the outside of the parcel.

3. Fill in the full recipient details
Deblon Sports – Returns
[Street + number]
[Postcode + city]
The Netherlands
Email: 
Phone: +31 6 25523031

4. Send us your tracking number
Once you have sent your parcel, please email the tracking number to info@deblonsports.nl. This allows us to track your parcel and contact customs directly if needed.

Please note: return shipping costs are paid by the customer. You will not be charged any import duties for your return.

If you have any questions, we're happy to help!

Refund
Your purchase will be refunded as soon as possible after receipt of the returned products, at the latest within 14 days.

Return address
You can return your items by post, using the return form that your received with your order. If you have lost it, you can download the return form here.

Exchange
It is not possible to exchange your items. We recommend that you place a new order and return the item that is not satisfactory. In this case, the product will arrive at your home faster and we will refund the purchase value of the purchased item to your account as soon as the return shipment has been received.

If you have any question about your return, please sent an email to info@deblonsports.nl and mention your order number.